Felbrigg Lodge Booking Terms and Conditions

The following booking conditions together with the general information contained on this website form the basis of your contract with Felbrigg Lodge.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Felbrigg Lodge.

We accept reservations without a deposit, however we do ask for your card details at the point of reservation. We accept payment via the major credit and debit cards (excluding American Express and Diners cards) as well as cash payments.

We are unable to reserve accommodation based on a provisional booking. All bookings are make subject to the Felbrigg Lodge booking terms.  

Once you have given us your credit card details we have entered into a contract. You are contracted to arrive.

We will endevour to have the accommodation ready from 2.00pm onwards on the day of your arrival.  Please note that you will need to vacate your rooms by 10.30am on your departure date, to enable us to ensure the rooms are ready for the next guests.

Making your booking

By making a booking, your or the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Terms and Conditions. You or the The party leader is responsible for making all payments due Felbrigg Lodge.  Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 3 days of our sending it out. We will use reasonable endevours to rectify any mistake notified to us outside these time limits.

Rates, Payment, Changes and Cancellation

The following cancellation terms will apply to all bookings:-

You may be charged an amount to cover the cancelled accommodation element of your stay. In addition, with all stays any deposit will be non-refundable.

If we receive notification any time after 4pm, two days prior to arrival, then you will be required to pay 100% of the cost of the accommodation element of the stay.

Depending on the reason for cancellation, it is sometimes possible to reclaim these cancellation charges (less any applicable excess) under the terms of certain insurance policies. If you have purchased such an insurance policy and this applies to you, claims must be made directly to the insurance company concerned.

Your contract

A binding contract between you and the hotel comes into existence when you or the party leader  provides card payment details to Felbrigg Lodge.

English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

The cost of your arrangements

Supplements for single rooms or single occupancy of a twin/double may apply. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangement will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. Please check the price of your chosen arrangements at the time of booking.

Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred will be payable by you.

Cancellation by you

Should you or any member of your party need to cancel your arrangement once it has been confirmed, you or the party leader must immediately notify us in writing.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. 

Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Our liability to you

For all bookings, the  terms and conditions of  Felbrigg Lodge will apply to your contract.

However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to twice the cost of the booking in question.

We do not exclude any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

Complaints and problems

In the event that you have any reason to complain or experience any problems with your stay at Felbrigg Lodge, you must immediately inform DeeDee or Philip Lomax (The Proprietors). If you remain dissatisfied, however, you must write to The Proprietors within 7 days of the end of your stay giving your name, address and full details of your complaint.

If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 7 days of the end of your stay. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

The Proprietor must given the opportunity to address the complaint, before the details of the complaint are posted in writing in the public domain. E.g posted on a website.

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Felbrigg Lodge reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, the hotel shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Special requests and medical problems

If you have any special request, you must advise us at the time of booking. Although we regret that the hotel cannot guarantee any request will be met unless we have written to you with specific confirmation that we will.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If the hotel reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel your booking when we become aware of these details.

If you have difficulty walking, it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that your requirements can be met.

Guide dogs are welcome, but please make us aware at the time of booking as we also have a dog. 

CANCELLATIONS OR CURTAILMENTS

Should cancellation charges need to be applied the card details provided at the time of booking will be used to take the cancellation payment. 

All cancellations must be received by either email or by post (recorded delivery). A verbal (phone) cancellation will not be accepted.

Full payment for the original length of the booking will be taken if stays are cut short for any reason.

We recommend that guests ensure they have taken their own adequate holiday insurance to cover for any cancellation or curtailment charges that may apply. We advise you read the small print of your policies as the levels of cover do vary. Please note that payment for cancellation or curtailment will be taken should we be unable to relet the room(s) for the period of your original stay. It will be your responsiblity to recover these costs from your insurer. 

Cancelletion payments will be taken on the orginal planned departure date.

Curtailment payments will be due on departure.  

INDIVIDUAL ROOM BOOKINGS 

In the unlikely event you cancel your reservation with less than 2 days notice before your arrival date for any reason (including illness), you will be charged a cancelllation fee based on the length of your planned stay, which will be at least a minimum cost of one night's accommodation. We will always use reasonable endevours to relet the room(s) and where this occurs we will not charge you, however if we are unable to guarantee we will be able to do this.

MULTIPLE ROOM BOOKINGS 

In the unlikely event of a full or part cancellation of your reservation for any reason (including illness), there will be a cancellation charge unless wriitten notice (email or letter) of cancellation is received no less than 7 days prior to the start of the reservation.

Should a cancellation occur within 7 days of the start of the reservation and the rooms cannot be relet, the cancellation charges will apply. We will always take reasonable endevours to relet the rooms , but cannot guarantee we will be able to do so, we will only charge for the rooms and length of booking we have been unable to relet.

For group or multi room reservations, the person making the booking will be responsible for any associated cancellation charges that may occur.

The cancellation payment will be calculated in the following way:-

50% of the cost of the accommodation based on the length of the original reservation.

When more than one room is reserved we retain the right to take a non refundable payment of £100 per room. If a cancellation occurs for any reason and we cannot relet the rooms, you will be charged for the accommodation. Also if you book on a 5 night promotion we do reserve the right to charge you £100 if you cancel and we cannot relet the room.

If you are unclear of any of the above (prior to booking) please speak with DeeDee Lomax who will be happy to explain the position.