Booking Terms and Conditions for Felbrigg Lodge Hotel

6 By using this website and Felbrigg Lodge Hotel online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Felbrigg Lodge Hotel.

In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Felbrigg Lodge Hotel.

Please print and retain a copy of this Agreement for your records as it may be occasionally updated.

Unfortunately  not all members  of society today are pleasant people we will never be able to Guarantee 100%  satisfaction for all guests stays, and whilst wishing to hear of any problem you may experience  we will never except Verbal, Physical or Written abuse of Us or Our Staff

 Any guests conducting themselves in such a manner will be asked to settle their accounts and leave the premises . Any unpaid outstanding monies owed to the hotel will in all cases be taken up in the courts of the United Kingdom 

1.Making a Booking:

By making a booking you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these  Hotel Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. 

If on arrival at the Hotel you cannot present a valid confirmation you do not have a booking though we will always try to be of help if we can .

Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact Felbrigg Lodge immediately if any of the details are incorrect or incomplete.

We will always endeavor to rectify any inaccuracies or accommodate any alterations you wish to make to your booking.

We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for the inaccurate information that you have supplied.

2. Paying for your booking:

Credit or debit card details will be required when you make your booking, a non-refundable deposit will normally be required at the time of booking.

Normally £50.00 Per Room (Please Note: this is Non-Refundable in any circumstance so we recommend guests have holiday cancellation Insurance) however if it is a longer stay or for more than 3 rooms we may require a higher deposit we will tell you the amount at the time of booking

All Bookings made on Day of arrival will be required to be paid for in full at the time of booking.

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With some special offers and packages, Full payment in advance may be required. All Bookings Made through Voucher sites are completely Non-refundable or transferable in the Event of Cancellation.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved on your departure from the hotel.

3. Prices & Price changes

All prices are based on 2 Adults sharing an En Suite room.

Children.
Children sharing a parent’s room are charged £35.00 Per night Bed and Breakfast. children’s dinners will be charged as an extra dependent on what the child eats.

Guests 13+ will be charged as adults.  They will be charged £50.00 per night Bed and Breakfast Per Night and other food at the prevailing rate at the time of their stay.

Felbrigg Lodge Hotel reserves the right to increase or decrease the price of unsold breaks or any of its other services at any time.

The price of your chosen break will be confirmed when your booking is made and, except for any errors, we will not increase this price once it has been confirmed.

We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error.

We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

4. Price Guarantee

On receipt of written confirmation, the prices quoted and confirmed in writing by the Hotel remain fixed except for any alterations in the Government rates of taxation or duty such as VAT, and correction of advertised errors for which we reserve the right to alter pricing to take account of any variation required.

5. Amendments to your booking:

You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to info@felbrigglodge.co.uk as soon as possible.

All amendments are subject to a £25.00. administration Fee. Amendments are subject to availability and those made within the cancellation period (see below) may also be subject to cancellation charges.

6. Cancellations by Guest:

On Making a Reservation all guests will be charged a £50.00 Non Refundable Deposit. If you cancel 72 hours or longer before arrival you will forfreit your deposit.

Cancellation less than 72 hours before arrival will result in a 100% charge for the reservation cost.

We stongly advise that guests take out holiday cancellation insurance.

7. Cancellations and changes made by Felbrigg Lodge Hotel

In the unlikely event that the hotel is unable to accommodate a confirmed reservation, it may be necessary to offer an alternative of an equal or a superior standard.

If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund.

This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Hotel Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned to leave the hotel.

No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

8. Additional Requests:

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be before you arrive at the hotel, giving reasonable advance notice.

9. Third-party suppliers

Elements of your break may include services supplied by third parties (for example golf, tickets to local attractions, etc). Such third-party suppliers will usually have their own set of Terms and Conditions relating to the services they provide.

You should consult any third-party Terms and Conditions soon after making a booking if your break includes such items.

10. Medical conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned.

We will advise you if we are unable to make such a provision.

If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

11. Circumstances beyond our control:

We cannot accept responsibility for unforeseen circumstances beyond our control, and no refunds will be given in these circumstances.

These include (but are not limited to) adverse weather conditions, fire, riot, war, mechanical breakdown, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party.

Full payment for any such damage or loss must be paid to the hotel owner or manager on demand.

If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

12. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager or senior member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation.

Unfortunately  we will never be able to Guarantee 100%  satisfaction for all guests stays and whilst wishing to hear of any problem you may experience  we will never except verbal or Physical abuse of us or our staff any guests conducting themselves in such a manner will be asked to settle their accounts and leave the premises . Any unpaid outstanding monies owed to the hotel will in all cases be taken up in the courts of the United Kingdom 

If for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to DeeDee Lomax Felbrigg Lodge Hotel School Rd Aylmerton Norwich Norfolk NR118RA

13. General Information

Accommodation: As a minimum, all bedrooms feature a private en suite bathroom with either a bath & shower or a shower.

Colour television, tea/coffee making facilities. Several bedrooms feature facilities in addition to those stated above.

Swimming Pool

 We offer guests the private use of our indoor pool ,from 7am -4pm and 6pm-9pm

The Period 4pm -6pm is opening swimming  for all guests.

 The management reserve the right to access the pool and Hot tub area at any time to ensure water quality and pool rules are being observed.

d.Opening hours: Our reception is open from 7.30 am until 9.00 pm. If you wish to check in to the hotel out of these hours, please discuss with reception at the time of booking.

Payment Methods: We accept credit and debit cards,(Excluding AMEX and DINERS) cash, and cheques.

Check-in: Your room(s) will normally be available by 3 pm. If you wish to arrive earlier please telephone reception to see if it is possible.

Check-Out: We ask that you vacate your room by 10.30 am.

Parking: There is ample free parking at the rear of the hotel.

14.Children’s Policy

Whilst we are more than happy to feed your little ones.
A few ground rules must apply for the enjoyment of ALL the residents….

Should your baby/toddler become unhappy during your meal, they must be removed from the restaurant until they have stopped crying.

If they are past their sell-by date and cannot be consoled we will serve the remainder of your meal in your room. This will allow everyone to relax and enjoy their evening.

We have had children of our own and know how stressful it is for all concerned. We are more than happy to provide early dinner for all your family, or high tea for the little ones and you eat later. Just ask! We are here to help.

Please Note All Room rates are for 2 People
Extra Beds for Children Sharing in Parents Room are £35.00 Per Night B&B up to 12 years.

Guests 13+ will be charged as adults.

Any children must be declared on making your reservation either online or by telephone.

15. Pets

Pets are accepted in the hotel in certain nominated rooms   Briar, Bracken, Bramble, Willow, please ask at the time of booking.

No pets are allowed in restaurant( excluding guide dogs) However guests can leave their dog unattended in their room while they dine.

Alternativley we will serve your meals to your room at no extra charge.

Owners  leaving pets unattended in a room must ensure they are left in a suitable travel crate  If this is not the case owners will be liable for any damage caused and will be charged at full repair and reinstatement cost.

Pets are charged at £10.00 Per Pet Per Night. 

Smoking Policy:

Felbrigg Lodge Hotel is a non-smoking hotel throughout.  it is against Uk Law to smoke inside your bedroom .

If you are found to have been doing so there will be an automatic £150.00 charge to cover decontamination and extra  cleaning expenses.

If you do smoke outside your room or in the grounds , please show consideration to other guests and dispose of your cigarette  butts responsibly. Thank you

Please note that no illegal substances are not to be consumed anywhere on this property. Should you ignore this  you will be asked to leave and full payment for your stay will be taken for the whole f your booking.

17.Taxes:

All prices include VAT tax at the prevailing rate at the time a payment is made.

18.Tourist attractions:

To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions before travelling to the hotel or the attraction concerned.

19.Accuracy of information on this website:

Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date.

It is always advisable to check specific details that may be relevant to your booking before making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control.

We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

20. Insurance:

It is your responsibility to ensure that any in Insurance cover you have provides adequate cover for your needs and covers the duration of your stay.

21. Our liability to you:

We accept liability for, services booked via the Felbrigg Lodge Hotel Hotel website under the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

22. Third-party websites and viruses

Felbrigg Lodge Hotel cannot be held responsible for the accuracy, content, or availability of information about our hotels or our organization that may be found on third-party websites. Neither are we responsible for the content or privacy policies of any third-party websites that have links to or from the Felbrigg Lodge Hotel website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure are prohibited.

In the event of our website fails to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

23. Copyright (c) Felbrigg Lodge Hotel LLP. All rights reserved.

All copyright and other intellectual property rights in all text, images, sounds, and other materials on this site are the property of Felbrigg Lodge Hotel and its affiliated companies.

No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication, or site.

All names, logos, trademarks, service marks, trade dress, and trade names are proprietary to Felbrigg Lodge Hotel and may not be used by anyone for any purpose without our prior express written consent.

Framing or utilized framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets and take infringement of them seriously.

It is illegal to use any robot, spider, or other automatic device, or manual process to monitor or copy the Site or the contents or information without our prior express written consent.

The use of any such material on any other Web, Internet, intranet, extranet, or other site or computer environment is strictly prohibited.

Information on our site is intended for your reference only. If you have any specific queries you should contact Felbrigg Lodge Hotel direct.

Felbrigg Lodge Hotel nor any party involved in creating, producing, or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.

24.Courtesy to Other Guests

All guests will be courteous to others especially after 10 PM.

Excessive noise and disruption after this time that causes us to have to compensate a guest please beware YOU WILL BE CHARGED  FOR THE COMPENSATION this is non-negotiable. We pride ourselves on the quiet tranquil surroundings and do not expect guests to violate