Privacy Policy - North Norfolk Felbrigg Lodge Hotel a Unique Country Hotel

 

Felbrigg Lodge Privacy & Copyright Policy

Here at Felbrigg Lodge Hotel in North Norfolk we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you and we have appointed a data protection officer who is responsible for monitoring our data protection compliance.

We collect and process your personal information & data in the following ways:

On our websites when you visit or make or manage a reservation; when you use our contact forms for an enquiry; email sign up, event enquiry

In our Reception/Reservation/Sales departments from your correspondence

If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record or training purposes, to improve the quality of our offering and to prevent and detect fraud

When you enter our competitions

When you register at Reception on arrival

We are also working closely with third parties (including for example, Online Travel Agents Booking .com, TripAdvisor, Expedia Etc) and may receive information about you from them.

We may use your personal information & data in the following ways:-

To administer a booking, event or reservation

Send you emails or call you in relation to your stay

To contact you on departure to complete a questionnaire

To send you marketing & promotional emails should you opt in to this service.

To provide you with dietary specific meals when you book a meal / dine with us by collecting information regarding your dietary requirements

Other communications for example responding to requests or general customer service

Sensitive personal data

We do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc) unless it is volunteered by you. In order to tailor product offers to your circumstances we may sometimes ask for information such as your age or any disability that you may have. As with all data, it is entirely up to you to decide whether or not you are happy to provide this information. Sensitive personal data will only be used in order for us to fulfil our contract with you to provide the services that you have requested. We may use data provided by you to serve you better and meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information simply to browse our website.

Credit/Debit Cards

We use a secure website ( Currently the Eviivo Property management System) to obtain your credit/debit card information in order to process any purchases/bookings made on our site. Credit/debit card information may also be requested over the phone when a booking is being made. We will never ask you to send us this information electronically. All such information is stored on a secure system and will only be accessed when necessary to take payments as outlined in our Terms & Conditions. This data will kept for as long as is necessary to fulfil your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed securely.

opt out

Marketing & Promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service.

Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.

Non-disclosure to third parties

We do not share your data with any other company for marketing purposes

We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law

We may share your data with banks and payment providers, to authorise and complete payments

We may pass your information to our third-party service providers, agents, sub-contractors and other associated organisations for the purposes of completing tasks and providing services to you on our or your behalf (for example to process payments and send you email i.e. Eviivo, Mailchimp). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We work with carefully selected Online Travel Agents (OTAs Booking.com, Expedia, Late Rooms etc). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

Our website

The Webmasters

of Felbrigg Lodge – Nathan Lomax & Philip Lomax. Published under license from the Author, Felbrigg Lodge.

By using this website, you agree to be bound by our terms and conditions relating to Privacy, Copyright and use of Cookies. The following statements relate to this website – www.felbrigglodge.co.uk– known in this statement as Felbrigg Lodge.

Our Website includes social media features, such as the ‘Facebook Like button’ and Widgets, such as the ‘Messenger’ service that runs on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

Important – How We Use Cookies

How we use cookies –

Cookies are text files, which identify your computer to our server. We will automatically issue your computer with a cookie whenever you register on our website, (or possibly when you browse), in order to track traffic flows and to additionally make our website easier for you to use.

Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long.

You have the opportunity to set your computers to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Selecting not to receive cookies can mean that certain services, such as Felbrigg Lodge or previous registration identification cannot then be provided.

It is worth noting that some of the third parties present on our website may also issue cookies. Third parties may place and / or read cookies on their web browser as a result of Advertisements being viewed on our websites.

Text

All text on pages within this domain is © Copyright Felbrigg Lodge unless otherwise stated, under Section 17 of the Copyright, Designs and Patents Act 1988. This includes all of the content and all files that can be downloaded from this site. This includes PDF Training Manuals, Audio and Video files.

Whenever text has been gathered and included in these pages by this domain we have no objection to the use of that text for the purposes of any personal or educational use or private research. However, any use of the text in these pages for any commercial purposes is not authorised unless a license is first obtained from the original Author Felbrigg Lodge.

Please apply to the webmasters of this site at info@nathanlomax.com

Photography

All photographic images in pages within this domain are © Copyright, unless otherwise stated, under Section 17 of the Copyright, Designs and Patents Act 1988, or are used under license. Felbrigg Lodge and/or the named photographer own copyright in all photographs displayed on this web site.

These photographs may not be used unless a license is first obtained from Felbrigg Lodge or the named/credited photographer.

Please apply to the webmasters of this site at info@nathanlomax.com

Some images that appear on this site have been supplied by a third-party, for which they have been licensed for us by purchase of the Publisher. In all such cases the original copyright of these is fully acknowledged.

Icons and Artwork

All icons, artwork and other graphical images within this domain are © Copyright Felbrigg Lodge unless otherwise stated, under Section 17 of the Copyright, Designs and Patents Act 1988. Felbrigg Lodge owns the copyright in its logotypes and all other promotional logos and corporate identity. Unauthorised use of these by others is prohibited and may be subject to our Fee Schedule.

Questions & Suggestions

Please send an email to info@nathanlomax.com if you wish to discuss our site, service or this privacy statement.

Children

Please note that we do not collect any personal information from children under 16 years of age and that no child under 16 should submit any personal information to us. Should we discover that any such personal information has been delivered to us, we will remove that information as soon as possible.

Retaining personal information

We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us, or to Comply with HMRC and Uk Law

Recruitment

Should you apply for a position within our company, your details will be held on file until such a time as the position is filled. If you are unsuccessful in your application, your details will be disposed of securely and in a timely manner unless you request otherwise.

IP addresses

We may collect non-personal information about your computer, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. Your IP address is a number that your Internet Service Provider automatically assigns to the computer that you are using to access the Site. This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time of each visit and the page(s) that were visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. We use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, validation of a legitimate user session via Google® captcha and administering the Site. Please note that we treat IP addresses, server log files, and related information as Non-Personal Information, except when we are required to do otherwise under applicable law.

Getting in contact

If you would like to review, access, amend or update your information please contact: –

Data Controller

Felbrigg Lodge Hotel

School Road

Aylmerton

Norwich

Norfolk

NR118RA

E Mail: – Info@felbrigglodge.co.uk

Tel 01263837588

This policy was updated on 01/05/2018

 

 

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